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Not fair, Wayfair!

Making a mistake is one thing but mishandling the mistake is quite another, as this online store learned the hard way.

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Bluff master

Don’t be afraid to bluff your way through the marketing game. Getting caught might help you more than you know.

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Segmenting Sanders

This corny chick flick from the KFC kitchen has evoked different reactions, making it a great recipe for audience segmentation.

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Capital Cafe

This bank is brewing up a customer experience that’s high on coffee, comfort, and conversation.

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Secret Santa

What marketing trick does Santa use to get the right gifts to the right people, even if it's not on their wish list?

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Name your sweet spot

Naming your brand is all about hitting the sweet spot that’s so uniquely you that even your customers will connect the dots.