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Capital Cafe

Capital One is changing its bank’s landing page.

Land up at a redesigned Capital One banking center and you’ll find yourself in a swanky cafe that feels nothing like a bank.

Capital One realized that people are still not comfortable talking about money and money issues.

What matters most for better banking are conversations – crucial, calculated, and confidential ones.

And that’s going to be easier in a relaxed environment like a cafe than a formal setting like a cubicle.

Because today’s banking needs financial coaching and educational workshops, not just teller services.

That’s why Capital One’s reimagined banking approach fights the notion that going to the bank is a cumbersome chore.

So their ‘cafes’ offer free wifi, lounge furniture, charging stations, Peet’s Coffee, and pastries because banking shouldn’t have to be a stressful or nervous experience.

Capital One’s new-look landing page focuses on your comfort more than your currency and your experience more than your errand.

Takeaway

Going to a bank shouldn’t have to feel like going to a bank anymore.

How can you enhance the experience when people encounter your brand? Click here to share your thoughts. 

We see our customers as invited guests to a party, and we are the hosts.

Jeff Bezos

Kurian Babykutty

CEO, 40 Parables

Kurian's a steward of storytelling and a keen observer of people, which is why he geeks out on making marketing meaningful.

Manna is tastiest when shared together.
Share this with someone who needs it today.

Manna is tastiest when shared together. Share this with someone who needs it today.