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Output v Outcome
Tue, Mar 02, 2021
The Texan snowstorm last month showed me a kid’s take on the difference between output and outcome.
In fact, this difference is often the chasm that separates the best from most.
Our electric service provider had asked us to conserve power and water as the rolling power outages were not enough to keep up with the demand.
In order to preserve electricity amid multiple power outages daily, I asked my 3-year-old to turn off the lights in his room.
“I don’t need to,” Caleb replied without flinching.
“When the power gets cut, the lights will turn off automatically.”
He was right.
Technically, his thinking would’ve gotten the job done, but not for the outcome I had in mind.
Technically, the error was mine.
I had relayed a clear instruction but not the Commander’s Intent.
This difference is the foundational step that helps people develop extreme ownership.
Takeaway
How do you communicate the outcome so clearly that the output is fruitful, not just taken care of? Share your thoughts here.