Marketing Manna

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PG 13

As we buy a bunch of stuff for our new-born baby girl, the image below reminds me of the wide gap between purchasers and users.

Many children’s products fall into the same trap. 

Brands often tend to use cartoonish fonts and childish themes to sell children’s products to parents. 

While the actual product needs to be aimed at children, the marketing, messaging, and method of that delivery need to be solely aimed at the parents.

This should also reflect in the understanding of the UI and UX that matter to both purchasers and users.

While marketing, and even in the external brand packaging, many such brands often talk to parents as if they’re talking to children.

Even if the product is for children, we need to speak in a manner that convinces an adult parent, not a child or baby.

Takeaway

Maintaining a clear understanding of the difference between the purchasers and the users helps us design the interface, experience, and messaging separately for both.

Are you guilty of this mixup? Check in tomorrow for a great example of someone who’s doing this right.

When UX doesn’t consider ALL users, shouldn’t it be known as “SOME User Experience” or… SUX?

Billy Gregory

Kurian Babykutty

CEO, 40 Parables

Kurian's a steward of storytelling and a keen observer of people, which is why he geeks out on making marketing meaningful.

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