Account Manager
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Full-time
Remote
5-min read
WHY / Maximize missional impact
We empower churches to make bolder decisions and better disciples by helping them listen to the voices of their congregations. If our why resonates with your why, keep calm and scroll down.
ROLE TYPE / Full-time
We don’t believe in half-measures or being unequally yoked. All of us are all in, and we expect you to be as well.
REPORTING MANAGER / COO
If you like thinking outside the box, you’ll REALLY like this guy! P.S. He might have given us a bonus to say good things about him here.
LOCATION / Remote
Ideally, you are based in Bengaluru, India, or a nearby city to better coordinate daily with our product team based in India.
SCHEDULE / 5:00 a.m.-1:00 p.m. ET
That’s 2:30 p.m.–10:30 p.m. IST to help you coordinate across both Indian and North American time zones.
READING TIME / 5 mins
Who writes a job description conversation that’s 1,524 words long? Keep scrolling and asking to know more about us and this role in 5 mins!
What if I’m not an Account Manager or interested in being one?
Good question! If you know folks in your network who are account managers or would like to be one, please do them and us a favor by forwarding this opportunity to them.
So what does 40 Parables do?
Since 2015, 40 Parables has been a strategic MarTech firm that has helped many Christian ministries share their stories better.
In 2022, one of our pivots created our first product, Bleat, an assessment platform for the missional world. Thousands of ministry and church leaders are now using assessments built by Bleat. Our hands are full. That’s why we need your help to perfect this pivot.
In 2022, one of our pivots created our first product, Bleat, an assessment platform for the missional world. Thousands of ministry and church leaders are now using assessments built by Bleat. Our hands are full. That’s why we need your help to perfect this pivot.
Sounds cool! How can I know more?
Bleat? Yes, that’s our product’s name, and the dictionary defines it as the wavering cry of a sheep. That’s why it is also the name of our assessment platform, as it helps churches evaluate themselves and know their congregations better by listening to the voices of their sheep.
Feel free to check out our website later on, when you get a chance: www.bleat.church
Feel free to check out our website later on, when you get a chance: www.bleat.church
Our new product is just two years old, and we’ve already built 50+ assessments for clients, and things are only getting bigger faster!
That said, we need more hands!
That said, we need more hands!
Teamwork makes the dream work! Just look at these guys 👇
That’s why we’re hiring an Account Manager to help us ensure our customers have a seamless experience.
Interesting! But as an Account Manager, what exactly will I be doing every weekday?
As an account manager, you would:
1. Create and execute onboarding and offboarding processes with clients.
2. Develop and maintain customer success strategies and best practices.
3. Manage weekly/biweekly client calls with various team members, including agendas, minutes, video recordings of calls, etc.
4. Work closely with project managers to make sure client deliverables are on track.
5. Troubleshoot and communicate effectively with clients to keep them updated.
6. Review customer engagement processes and suggest improvements.
7. Serve as our day-to-day contact for assigned clients.
8. Facilitate interaction and workflow among project team members to ensure timely deliverables for the client.
9. Build and maintain client-facing documentation.
10. Collaborate, problem-solve, and/or strategize with team members on upcoming client deadlines.
1. Create and execute onboarding and offboarding processes with clients.
2. Develop and maintain customer success strategies and best practices.
3. Manage weekly/biweekly client calls with various team members, including agendas, minutes, video recordings of calls, etc.
4. Work closely with project managers to make sure client deliverables are on track.
5. Troubleshoot and communicate effectively with clients to keep them updated.
6. Review customer engagement processes and suggest improvements.
7. Serve as our day-to-day contact for assigned clients.
8. Facilitate interaction and workflow among project team members to ensure timely deliverables for the client.
9. Build and maintain client-facing documentation.
10. Collaborate, problem-solve, and/or strategize with team members on upcoming client deadlines.
That sounds comprehensive. What kind of person would be equipped to be successful in this role?
We believe the right person for this role will:
1. Retain an excellent command of English that will put even the Brits to shame!
2. Be amazing at collaborating with multiple team members across departments.
3. Have excellent communication skills across email messaging, summary writing, and follow-up mailing.
4. Care for our prospects to ensure that they are always taken care of, responded to, and served well.
5. Be organized and meticulous about documenting information in a way that makes retrieval by anyone easy and instant.
6. Be creative by nature to troubleshoot effectively and offer solutions to clients.
7. Take the initiative to innovate and adapt rather than wait for instructions.
1. Retain an excellent command of English that will put even the Brits to shame!
2. Be amazing at collaborating with multiple team members across departments.
3. Have excellent communication skills across email messaging, summary writing, and follow-up mailing.
4. Care for our prospects to ensure that they are always taken care of, responded to, and served well.
5. Be organized and meticulous about documenting information in a way that makes retrieval by anyone easy and instant.
6. Be creative by nature to troubleshoot effectively and offer solutions to clients.
7. Take the initiative to innovate and adapt rather than wait for instructions.
That sounds exciting! What will I gain and learn from this experience?
Let's start with the gains.
1. A well-compensated role: We believe a worker is worthy of his wages (1 Tim 5:18). So we’ll compensate you fairly for your capability, capacity, and career experience.
2. Time off: This role isn't your life. Your life is your life, and you need time for it. We offer sufficient time off (public holidays, vacation, and sick leave) to ensure that you’re working to live and not living to work.
3. Flexible working conditions: We’ve been remote since day one in 2015.
You can count on flexibility as your friend—as long as it’s communicated in advance, deadlines are not affected, and teammates aren’t left hanging.
However, it’s mandatory to attend our online weekly meetings and in-person internal hackathons that take place every quarter in Bengaluru.
Hope you’re willing to travel, because it’s going to be fun! And, of course, your travel and stay are on us, and we take great care of our people. 😊
You can count on flexibility as your friend—as long as it’s communicated in advance, deadlines are not affected, and teammates aren’t left hanging.
However, it’s mandatory to attend our online weekly meetings and in-person internal hackathons that take place every quarter in Bengaluru.
Hope you’re willing to travel, because it’s going to be fun! And, of course, your travel and stay are on us, and we take great care of our people. 😊
Thanks! But most decent companies offer these basic benefits. Tell me more about the real learning benefits.
1. Great learning opportunity for someone who’s interested in SaaS products, digital marketing, client servicing, etc.
2. 24/7 access to many SaaS MarTech tools we use daily (ActiveCampaign, Typeform, Mouseflow, etc.) that can help you become a smart product developer
2. 24/7 access to many SaaS MarTech tools we use daily (ActiveCampaign, Typeform, Mouseflow, etc.) that can help you become a smart product developer
3. Great opportunity to work with a global team across the Atlantic as well as interact directly with our ministry partners that are helping to fulfill the Great Commission
4. 1:1 mentoring to ensure you’re growing in your skill
5. Upskill workshops to support you in your growth journey
4. 1:1 mentoring to ensure you’re growing in your skill
5. Upskill workshops to support you in your growth journey
6. Great opportunity to learn and showcase new skills at our internal quarterly hackathons
All that sounds good, but how will I know if I’m a good fit?
We hate jargon such as self-motivated, proactive, team player, etc. What do those terms mean, anyway? We’re intentional about adding every teammate because we can run only as fast as the slowest member of our team.
This role is a good fit only for those who can handle these 10 commandments daily:
1. We believe everything we do is unto the Lord, and we’re accountable to Him. If you don’t believe the same, we totally understand that, and thank you for reading thus far.
1. We believe everything we do is unto the Lord, and we’re accountable to Him. If you don’t believe the same, we totally understand that, and thank you for reading thus far.
2. We’re far from perfect and have many shortcomings, but by God’s grace, our team has had a zero-ego policy from day one. If you can’t leave your ego at the door, it might not be worth knocking or trying to enter.
3. As innovators, our primary enemy is mediocrity. We’ll hold you (and ourselves) to the highest standard. If excellence isn’t your pal, chances are we won’t be either.
4. Iron sharpens iron daily at 40 Parables. We depend on honest, constructive, and critical feedback to refine our sabres. If you can’t handle feedback, you might not be able to handle our efforts to enter through the narrow door.
5. You’ll get to unlearn and relearn almost everything you know about product development. A posture of humility, a keen ear for listening, and an attitude of lifelong learning are mandatory for innovators like us.
That’s great! I love to learn, and I’m already learning a lot about what this role will look like. Please keep going.
6. Extreme ownership is a value that we aim to live out daily. We’re looking for people who are mindful of the big picture and can responsibly see things through entirely.
7. We always echo Nicolas Hayek’s quote: “Everything we do and the way we do everything sends a message.” That’s why we love people who pay attention to detail and have their heads in the game.
#sherlockmuch
#sherlockmuch
8. We’re quick to hire those who are quick to adapt. We’re a product startup that’s growing bigger and faster! So, we expect our team to be agile and keep up. If you’re someone who prefers an easygoing job, we might make good friends but not great colleagues.
9. We’d prefer if you had decent product development experience or could pick up really, really, really (hoping you got the emphasis) fast. It doesn’t matter if you’ve been at it for two or 20 years; we want someone we can pass things on to, rely on, and move on.
10. We collaborate best with those who ask questions and challenge the status quo, not those who blindly take orders and follow the crowd on the broad road to mediocrity.
So,
So,
I’m excited and would love to apply for this role. Tell me, how do I get started?
It’s simple! Here’s what the process looks like:
1. You can start by clicking this link to introduce yourself and upload your resume - Apply here
2. We’ll review your submission and email you about the next steps.
3. If we may be a good fit for each other, we’ll email you a mock test (or two) for you to complete within a timeframe.
4. We’ll review your responses and get back to you with the results.
5. If you’ve fared well, we’ll conduct a few interviews as the final step.
1. You can start by clicking this link to introduce yourself and upload your resume - Apply here
2. We’ll review your submission and email you about the next steps.
3. If we may be a good fit for each other, we’ll email you a mock test (or two) for you to complete within a timeframe.
4. We’ll review your responses and get back to you with the results.
5. If you’ve fared well, we’ll conduct a few interviews as the final step.
Sounds like a plan! Can I test the role for a bit?
Yes, you can!
We want this to be a win-win for both of us, so we’re more than happy to have you intern with us for one whole week, where you will be assigned multiple tasks to help you get a feel of working with us.
We want this to be a win-win for both of us, so we’re more than happy to have you intern with us for one whole week, where you will be assigned multiple tasks to help you get a feel of working with us.
Great question! If you’re hired, you will start on a 3-month probationary period where your work will be evaluated.
During this time, you will also be paired with a buddy and a mentor who will help you find your bearings and get you up to speed.
During this time, you will also be paired with a buddy and a mentor who will help you find your bearings and get you up to speed.
That’s great! One last thing: What does your onboarding process look like?
We hope that clarifies things for now. We can’t wait to hear from you and look forward to working with you to take care of our Father’s business!
