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Don’t contact form
Wed, Aug 31, 2022
Have you ever come across a contact form from a brand that clearly didn’t want to be contacted?
I did.
The message field in the form had a total character limit of 100.
The three lines above contain 122 characters, but they couldn’t even bear to read that much!
How much would it have cost them to read a normal contact message, that typically ranges from 250–500 characters?
Takeaway
If you don’t want to listen to what people want to say, why even offer a contact form?
Is your contact form inviting or intimidating? Share with me here.
How you think about your customers influences how you respond to them.
