I signed up for a payroll service that I wouldn’t recommend, even to my worst enemy. 

The sign-up process only took 2 minutes.

However, when I tried calling the company after encountering issues with the software, I was stuck waiting on call for hours on end.

When I finally got through after 4 hours of waiting, I was told to send them a fax detailing the issue. 

Yes, you heard that right – a fax. 

In 2022!

“I don’t have a fax.” I said.

I also asked them if they knew who else had a fax, apart from them!

The only other option was to write an actual letter and mail it in, but there would be no guarantee of receipt.

Even sending a fax message could take 30 days to get a response.